Privacy Policy

Information We Collect

When you contact Shoalwater, submit a form, inquire about a project, or otherwise communicate with us, we may receive information such as your name, email address, phone number, organization, property address, project information, photographs, measurements, documents, and correspondence.

Our website platform and service providers may also receive limited technical information such as browser type, device information, IP address, referring page, pages visited, and general website interaction information.

How We Use Information

Shoalwater may use information to respond to inquiries, evaluate potential sites, develop and coordinate green stormwater infrastructure projects, maintain project records, analyze water performance, improve our services and methodology, operate our website, and comply with applicable legal obligations.

Information submitted for a specific project may become part of that project's operational, measurement, maintenance, or evidentiary record.

Project & Property Information

Shoalwater may work with information relating to buildings, roofs, drainage areas, stormwater systems, green infrastructure assets, watersheds, and properties.

Shoalwater does not claim ownership of a property owner's underlying property information merely because it is provided to us. Additional rights relating to project data, reports, measurements, photographs, or other materials may be addressed in individual project agreements.

How We Share Information

Information may be shared where reasonably necessary with contractors, project partners, technology providers, municipalities, utilities, program administrators, permitting authorities, professional advisers, or organizations involved in supporting, evaluating, funding, or verifying a project.

Shoalwater does not sell personal information for monetary consideration.

Aggregated Information

Shoalwater may use aggregated, statistical, or de-identified information to understand infrastructure performance, watershed conditions, program activity, or portfolio-level outcomes.

Where information is represented as aggregated or de-identified, Shoalwater seeks to avoid identifying an individual property owner unless disclosure is authorized, necessary for the project, or otherwise permitted by law.

Retention & Security

We retain information for as long as reasonably necessary for project documentation, operational needs, contractual obligations, legal requirements, dispute resolution, and legitimate business purposes.

Shoalwater uses reasonable administrative and technical measures intended to protect information in our possession. No electronic system or transmission can be guaranteed to be completely secure.

Third-Party Services

Shoalwater may use or link to services operated by third parties. Their privacy practices are governed by their own policies and terms. Shoalwater is not responsible for services that we do not control.

Your Choices

You may contact Shoalwater to request correction of inaccurate information, inquire about information you have provided, request deletion where appropriate, or withdraw from non-essential communications.

Certain records may need to be retained for contractual, legal, operational, documentation, or project-integrity purposes.

Children's Privacy

Shoalwater's website and services are not directed to children under 13, and we do not knowingly seek to collect personal information from children through this website.

Updates

Shoalwater may update this Privacy Policy as our services, technologies, and legal obligations evolve. The effective date above identifies the current version.